This company sets the standard
Keith Curran
Submitted this review about
yourmovingday
Review made Live: 3/26/2009 9:57:00 AM
Boy was I nervous after reading all the reviews on-line. We were moving from
Las Vegas, Nevada to Bangor Maine
We were paying for the move ourselves and were not interested in moving/driving ourselves considering the size of our move. We interviewed all the major companies and went with the best customer service and lowest quote. This was with America's Moving Services through yourmovingday.com. Eric Snider the owner was our customer service rep and he was ALWAYS available and extremely helpful. He also gave us ALL the boxes for our move. (Although we were given a quote from our local relocation company they used a United company from Nevada. This was not a problem, but this was also something that I didn't know was going to happen. And had I known...I would have checked out the moving company in Las Vegas before making my decision. Fortunately, the customer service was still through our reps and our driver and assistant couldn't have been better.
We agreed on a move date and 3 days before the move I received a call from the driver & asst., David and Alex They were checking in and letting me know what time they were going to come and set up, etc. He was there ON time and was conscientious, professional and organized. In order to save money, my husband and I were packing ourselves and Alex came in and the day before the move to set up the floor mats, mats to protect our walls, etc. and helped get us motivated to finish the job.
(NOTE: The only thing that broke was our coffee pot. That was my fault. I just threw the sucker in at the last minute without paper. USE the packing paper. Lots of it. Insulate your tops, bottoms and sides. You won't believe how high they pack the boxes and even if you write FRAGILE, THIS WAY UP...the movers may not be taking this into consideration. The smallest boxes go on top. Have a fragile item??? Put it in a smaller box and it will ride on the top of the shipment. I put ours all together in big boxes and was really lucky. It was the amount of paper that I used that saved me).
The next they showed up and there was I asked them if they would please hold off a day, because we were not totally ready and we didn't want to damage the furniture, etc. They were extremely accommodating and went ahead and wrapped everything in blankets and tagged the entire inventory.
They next day they came back and loaded the truck and headed East. We were to arrive and meet them 6 days later. (We had more than 3/4's of the truck and they had a stop in between). On the sixth day as we were heading into town, Alex called and said he was close to our house. We met them in front of our new home and let them in to prepare for moving in the next day. The next day we met to unload and the "extra help" they hired didn't show up. Alex and David did everything themselves. And we helped with moving the items around the house. Everything showed up. We filed a claim to get some money reimbursed because the extra help didn't show up and we were sent checks for our time a few weeks later. We felt like we made new friends with our drivers. We went out to eat and we were extremely pleased with our moving experience and would definately 100% say to use this company.
