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Good management - will try again

Submitted this review about Harmony Relocation Group
Review made Live: 9/16/2020 2:00:54 PM
Two years ago, Harmony Relocation Group permanently turned into our go-to moving company. Last week, my partner and I moved from Portland, Oregon to Washington, D.C. Everything was flawless up until our last move with them. The first problem we had was their late arrival. They were 3 hours late and worse, we didn’t receive any notice from the driver/movers/sales agent. Upon arrival, they gave a vague explanation of why they were late. 3 hours of our time was wasted. It’s a shame because you could tell that they have adequate training by the way they moved our valuables. It would be unfair to generalize the whole company because this was not my first time hiring them. All people we had been in contact with back then were amazing. This particular team that handled our move needed to reevaluate their attitude. The good thing was that they gave me a discount for the trouble they caused. It’s important because not only material things get broken or damaged. I told the manager about the incident and I felt the sincerity in his apology. I still plan to give Harmony a second chance, I hope that they will learn from this.