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Worst Moving Company Ever

Submitted this review about Prof Move
Review made Live: 2/13/2020 6:58:37 PM
They offered me a lower price and then, by the time we were finished, the price was almost double (but they were there at the house with some things already loaded and it was too late to get someone else that quickly). They broke numerous expensive items and I can't get anyone from the insurance company to get back to me. Prof Move Customer Service said they contract out their insurance, but the customer service rep says he doesn't know the name of the insurance company. He also said the insurance company only works by email (no phone number) and after numerous phone calls to Prof Move customer service, I received the insurance company's rep's email (maybe) and while I was told her name - her email account has a different name. Further, it was a gmail email account instead of a professional company domain which was very disturbing. I emailed the "insurance woman" and she responded once and now, radio silence. And, as if all of this isn't bad enough - when I called Prof Move Customer Service AGAIN to tell them that I got one response from the insurance person, and then nothing, they just told me that I should email in to their info@ email so that the Prof Move owner will see it. I told him that HE SHOULD CONTACT THE OWNER but I was told to do it myself. DO NOT USE THIS MOVING COMPANY UNDER ANY CIRCUMSTANCES.