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Unethical Company

Submitted this review about Roadways Van Lines
Review made Live: 9/23/2017 10:36:25 AM
We contracted with Roadway who sub-contracted Sprint to move our household items from West Chester, Pa to Marshall, Tx in February 2016. We were very disappointed with the condition a number of items arrived in. Even more disappointing was they would not accept responsibility for damage to a large safe because it was not listed on the shipping inventory, due to an error in listing it by the crew loading. We were forced to go to arbitration after trying to get them to cover the $2000 in damage for over a year. They provided false information to the arbitrator stating they did not receive or transport this item despite photos of their movers loading the safe at a our home. That a company would be so unethical that they'd lie about handling an item to avoid taking responsibility for the damage caused by their people is inexcusable. I absolutely would not recommend Roadway or Sprint to anyone looking for a household goods mover. Trust and reliability are major components in the decision of who to use for moving and they fell way short.