The short answer: All of my items arrived, a couple of items had a few knicks/scratches. Nothing too major. The original quote was (about $1000) less than what I ended up paying. They charge you a LOT for packing materials, but I do think that they did a good job packing my things, especially my larger/fragile items/artwork. I also had to pay an extra $200 for a long haul (since the trailer truck could not fit into my complex). The office staff and the moving staff did not seem to be in close contact with each other. The office staff not good about getting back to you, following up and keeping your informed. I did not read the BBB/Yelp reviews and chose the company based on my interaction with one of the customer service reps. She was warm/seemed knowledgeable. I'm on the fence about this company.
