DO NOT USE AAA Quality Moving and Storage/Cross Country Moving & Storage,inc
Submitted this review about AAA Quality Moving and Storage
Review made Live: 1/21/2012 5:12:00 PM
Beware of AAA Quality Moving and Storage, which also operates under the name Cross Country Moving & Storage,inc, based out of Rockville, Maryland, on 1089 Taft Street. Beware of their tactics. This company will provide an inaccurate quote just to get your business, increase the cost by a several hundred dollars after they finish packing your things and then hold your furniture hostage in the moving truck unless you pay the additional charges.
My initial quote to move my 1 bedroom condo (after selling the majority of my furniture) was $800 with an understanding that the job could potentially vary by an hour and cost $900. After all was said and done, I was charged $1,268, almost $400 more than what I was quoted. BEWARE of the tactic that is used to hold your furniture hostage in the moving van unless you pay. In order to get my furniture, I had to pay them the amount they wanted. The customer service persons I spoke to had the attitude that they could care less if you were a satisfied customer or not.
I will never use this company again nor will I recommend this company to anyone. Hopefully, my review will help others from experiencing the same horror.