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Cancelled without warning

Submitted this review about Adamantine Spine
Review made Live: 6/2/2010 5:10:00 PM
We received a quote from A.S. in April of 2010. In May, we booked with them sending in a deposit and agreeing to a guaranteed quote. In early June, we received an abrupt letter along with a refund of our deposit saying they could not service the move. Basically, they did not happen to have any other trucks going our way and decided to cancel on us. Most of our other quotes had expired at this time and July is the busiest moving month of the year. We have to spend hundreds of dollars more because of this cancellation. Also, in early December of 2009 we had booked several of their men to help us with a smaller move in mid January. A week after we booked, we had to cancel. A.S. lost our voice message and sent men anyway. They blamed us for the mistake and tried to get us to pay them for the time. They also cited this incident when we called about the above cancellation. This used to be a good company, but something has happened. The owner is unprofessional, discourteous, and clearly not very intelligent. He was very rude and simply said he "couldn't service the move" and "they weren't interested." Be warned. We've filed a complaint with the BBB.