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All Air Movers Inc

Submitted this review about All Air Movers
Review made Live: 9/28/2012 6:50:00 PM
This review is for future business consideration and for All Air Movers Inc. to make better executive decisions in the future. All Air Movers Inc. did not show up due to 3 call-outs and not enough scheduled employees. They did not contact me to advise of the shortage until 4pm when they were expected at at 3pm. I called and schedule my move on Wednesday. The owner, Granville, left me a voicemail Thursday morning advising that they would be available and I called and scheduled my time for 3pm with Karen. I changed my holiday PTO schedule to be off to meet the movers. At 3:15, i had not received any call from the driver, movers, or company. I called all of the telephone numbers provided from their website 954-484-3360 / 561-391-1424 / 772-924-1498 along with 954-974-7430 with no answer. I left a 2 voicemails. I received a call back at 4pm and was advised to call the driver to see when he would arrive. I spoke to him, who happened to be Granville, and was still not given an exact time or reassurance that he would be there. I was not Due to time limits at my Condo I had to cancel the job. I was advised that they would take care of me on my next move. There will not be a next move with All Air Movers Inc. with my business. They came highly recommended by a friend and I had used them before and was highly satisfied. On there website it states "Arriving on time...considered the bare minimum at All Air Movers Inc." and Short notice moves is listed as part of their Moving Services. In the future, All Air Movers Inc. needs to be able to make an executive decision to cancel business they will not be able to handle and also to give the common courtesy to the client in the morning so they can look elsewhere for assistance. I could have called another moving company this morning if someone would have called me. They didn't even wait until the last minute; in the end I had to cancel the appointment.