We were sold on the "90 day Claim Process" if we found something wrong we could make a claim for the damage. Sept. 2010 in a matter of hours our things were brought into a 6,000 sq. foot home, my husband signed and wrote the check for a ridiculous $2,775. Very next day I noticed the trim on my Dining Room buffet was missing so I phoned Kevin at All Chicagoland. He asked me to look in the drawers, check other furniture because if it fell off the guys might put it in there. GREAT! Is that standard practice not to tell me & "hide" your damage?
After numerous phone calls to Kevin, he told me to take 90 days, unpack everything, inspect everything then make a claim. He then sent me a letter indicating I have 90 days from the time my items were dropped off to make a claim. I completed the claim paperwork and included the missing marble on my patio furniture and a credenza that was dropped and doors don't stay on, among other things.
I assumed I would hear something in a about a month. Six weeks later after two phone calls to Kevin because there is NO FOLLOW-UP from All Chicagoland, I receive a letter in the mail - he couldn't even phone me back "can't honor my claim because my husband signed when he paid". Their claim process is a huge waste of time, A SCAM my furniture is destroyed and now it's up to me to pay to replace and repair their damages.
Who has time to look thru everything when the items are brought in and the movers have the truck started outside your door and they are waiting to go? Their "top notch" guys who stand around waiting for tip?
All Chicagoland has A+ rating w/BBB so I most likely will waste my time there too, they've been paying their membership dues is all that tells me. This place is awful.