Items left behind during pick up
nicole
Submitted this review about
All Star Moving Services
Review made Live: 12/23/2014 1:11:00 PM
This is in reference to move on Saturday, 12/20/14. Unfortunately, the movers neglected to included two file storage boxes during the move and left them on the loading dock.
On moving day Saturday, the foreman was very unprofessional and broke the storage lock without any prior authorization and got into a verbal altercation with the safe & secure storage staff. Immediately after opening the unit he informed me that the quote would be at least $2,000 and there was not way that $825 (original quoted price) would be accurate. Even though quote was for studio or 2,000 lbs weight.
Tried to upsell unnecessary packing supplies and services. He understood that I flew into NJ from OH specifically for the move and I told the team what items should be included and what should not. We went over this because I explicitly told him to take those storage bins holding important financial information. He reassured me that everything would be loaded on the dock and we went over again at the truck what items should go. He then requested we go into the storage office to fill out the paperwork and make final payment of $790. Once complete, he requested at least a 10% tip of the $1,200 for services rendered that day. I obliged and he reassured me that nothing would go wrong.
Saturday evening at 6pm I sent a text to the foreman to double check which items to donate and which ones to keep. He confirmed white tall cabinet, small cabinet and round table and that everything else goes to OH.
Sunday morning the storage company calls to inform me that two file folders were left on the loading dock. I then called the foreman and he told me to call the company. All Star Moving is closed on Sunday but I left a voicemail.
