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Terrible - Don't use them!!

Submitted this review about All Star Vanline
Review made Live: 1/15/2010 5:20:00 AM
This was an incredibly stressful move. I was promised costs and delivery times that were never followed through on. First, the office manager quoted me costs that he claimed were binding and guaranteed but the drivers showed up and tried to charge me extra later. They claimed I had more stuff or that they would have to charge for the fact that I lived on the third floor of a walk-up. I had to argue to get the costs that I was originally promised. Then, I was told my delivery would happen on January 8th. It didn't actually arrive until January 12th. Upon delivery, they tried to charge me extra because they had to use a smaller truck to deliver my items even though they knew that I lived in SF so the streets might be a little narrow. Finally, I had a small move but they still forgot to load and deliver my futon. I then had to call everyday for several days in order to actually track down the futon and ensure it would get delivered. They made the move far more difficult than it needed to. I was often given false information or treated with little respect. I would call the office and, instead of getting an apology for the issues, they would laugh or lecture me about how they couldn't do anything about my concerns. I would never recommend them to anyone.