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Had to get our own stuff - Call Eugene Police!!!!!

Submitted this review about Allegiant Van Lines
Review made Live: 11/13/2013 1:31:00 PM
We scheduled our pickup in April, they showed up on day two of the two day window - which was fine, Jesse was organized and professional. They were supposed to hold our stuff in storage until we "ordered" it, when we did on 9/6 Sherry called me on 9/9 and said our stuff was "marked for delivery." She was supposed to call me back within 4 days with an ETA... i never got that call back. I called and left voice-mails every day after the 4 days until after the 21 day window for trans-continental moves was up our lawyer sent them a letter... the letter demanded that they contact us within 2 business days, they never did. This entire time Jesse, who was responsible for our pickup but no longer works for them (b/c they are horrible), maintained communication with us and the Owner of Allegiant. The owner told Jesse, to tell us, to come get our own belongings. After seeing the horrible reviews about stolen and damaged goods we flew my husband to Oregon, rented a truck and drove our own belongings to VA. Luckily for us, our belongings were being held at Willow Creek Storage and Jesse was still involved and our belongings were safe and sound. We did have to pay the storage unit fee as Allegiant was late on payments. Throughout this entire process i contacted the City of Eugene, OR police, where supposedly Allegiant was headquartered. They took my contact info and had that of another victim. They said this was a civil matter but that there were elements that could lead to a criminal case... SO, if you have been victimized by Allegiant CALL THE CITY OF EUGENE POLICE - (541) 682-5111. Detective Smith is in charge of the case. Right now they are just collecting info, but please call them. The more people that do the better.