The sales person (Carine) on the line quoted me pick up and delivery dates and a total amount. We set up the dates 10 days out so she assured me there would be no problem with either date. Based on her assurances we got rid of some furniture and applicances with the expectation we would have the replacements on the delivery dates communicated. Unfortunately they called to reschedule pick up 3 different times and finally arrived to pick up at 8 pm on a Friday night vs. the origianl committed time of Thursday during the day. Their pick up took 3 hours, so they did not leave the house until Friday at 11 pm. At that time they demanded a tip and also said that the final payout on delivery was now $290 more than the original price b/c of all the packing materials they had to use. At no time during any of my conversations with Carine did she say they might decide to use packing materials that would increase the price. In fact in all of our discussions she said packing materials were included. The items being moved were big soft pieces of furniture (i.e. couches, chairs, etc.), not dishes or anything that would particularly warrant alot of taping and packing paper. When I went through the 4 page contract it did state that they had up to 7 days to deliver once they picked up your shipment and any delivery schedule was not a guarantee. In addition the contract contained a clause that the use of packing materials was at the discretion of the drivers. My biggest complaint is that the sales person could have been upfront in communicating that the schedule could slip and that also there might be incremental packaging material charges based on the drivers discretion. At no time were either of those things communicated verbally in my 6 calls with the sales person. Net, my bad, I need to read the fine print much closer before committing to anything but buyer beware, the sales people are not honest.
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