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Worst movers ever

Submitted this review about American Eagle Moving
Review made Live: 11/30/2011 11:19:00 AM
The movers were scheduled to arrive at my apartment between 1pm and 2pm and were three hours late.What made the situation worse was that no one called me to inform me they would be late, and instead I had to call for updates and received only excuses and no apologies. While I appreciated that they sent four guys but only charged me for two to help make this quicker, only two guys moved things from the inside of my apartment to the truck while the other two did not help except to move the really big pieces of furniture at the end.In addition, the two movers who did all the work were complaining about how the other two weren’t doing anything (which I can understand their frustration). Because of the delay, it was 9pm before the truck arrived at my new house.My boyfriend ended up having to help unload to speed up the process.Everytime he went outside to get something from the truck, the movers were sitting down and would only pick boxes up when they saw he was doing it.During the move my bookcase was broke.The movers all admitted it was there fault that the bookcase broke because of how they fastened it to the dolly (they tightened it much too tight causing it to buckle and crack).They took the bookcase away with them and said I could talk to American Eagle about getting reimbursed.American Eagle refused to refund me for it.Inside the house they stacked boxes in a way that a stack with breakable things fell over and some items broke.As they were loading boxes, one of the movers dropped a box marked breakable in front of me. As they were removing the couch from my apartment the movers put two dents in the wall and scratched the front door.The movers advised at the time of the move that American Eagle would cover the damage and they did.This was the worst move I have ever had.I will not use them again and have advised friends not to use them either. I never received a single apology for Mimi for the entire experience.