FRAUD AT ITS FINEST! RUN AS FAST AS YOU CAN!
Submitted this review about American moving systems
Review made Live: 11/10/2015 12:07:00 AM
DO NOT, I REPEAT, DO NOT DO BUSINESS WITH THIS COMPANY!!!! RUN FAST!! My husband and I made the biggest mistake ever by trusting in this company. We are a military family that recently moved from Colorado Springs, CO to California. We hired this company to move our household goods. A deposit of $1,253.25 was required upon scheduling, which was paid for through check by phone. They never showed up on the day they were supposed to move our stuff. Their reasoning behind not showing up was because the moving crew did not have their photo id's to get on the military installation, so they said they would come the following day, which they never showed up. Their reasoning behind not showing up the second time was because the truck driver's wife is pregnant and was admitted to the hospital, so he stopped at the hospital and refused to leave until the wife was discharged. The dispatcher of the company called us back later that day and stated that they would not be able to move our stuff and offered to refund our money. A check for the full refund was supposed to be mailed to us at our new address in CA within 7 to 10 business days. We never received the check in the mail, so we called to check the status. We were told that the check was returned to them due to them sending it to our old address in Colorado Springs and that they would put it back in the mail to the correct California address. We still never received the check and tried calling the company numerous of times. No answer! In the last voicemail that my husband left them, he explained his frustration with the company and his disappointment with their unprofessionalism and lack of communication. He also stated on the voicemail that he was going to begin writing reviews on the company so that other families will decide to not do business with them especially any military families in Colorado Springs, as it is known to be a huge military town and could potentially hinder any business that American Moving Systems could receive from them! Shortly after my husband left that voicemail, we received an email from “firstname.lastname@example.org” telling us that the office was closed for the next 2 weeks and the owner stated he would issue a refund when he returns from Bolivia. According to the email, they didn’t have anyone in the office to sign checks. Once again they promised us that our refund would be issued, but this time it was in writing! They also stated in the email that the OWNER SAID IF ANYONE WRITES ANY REVIEWS HE WILL NOT ISSUE THE REFUND!!!!!! It has now been OVER 4 MONTHS AND WE STILL HAVE NOT RECEIVED OUR REFUND OF $1,253.25! We’ve talked to this company a few times since then but it’s always an excuse after an excuse! PLEASE PLEASE PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE NOT A LEGITIMATE COMPANY. THEY ARE A FRAUD AND THEY WILL TAKE YOUR MONEY – Shannon, Allen, Stacy (man), and Stacey (woman) don’t trust any of them. They will talk a good game in the beginning and completely SCREW YOU in the end!!