View 51,814 Reviews on 1,857 Moving Companies
Recently Move? Add the 51,815 Review Now
Terrible experience, last-minute cancellation

Submitted this review about American Van Lines
Review made Live: 6/25/2017 8:59:06 AM
I set up a long-distance move with this company back in April, with a 3-day pick-up window, price estimate, and contract. I payed the deposit (half of the estimated moving cost) in May. They assured me they would call 10 days in advance for the final pick-up date. They did not, and it became increasingly difficult to get hold of them. The pick-up window was supposed to be between Monday and Wednesday (June 26-28), and they called me Saturday night (June 24) to tell me they will not be able to move me, after all. So, they cancelled a long-distance move two days in advance (including a Sunday), only saying that it is due to "unforeseen circumstances". They promised to give me a refund, but I am all packed, have to vacate my current place in a few days, and have no movers. A refund is not a solution in this case.