The best and most accomodating company
P.R
Submitted this review about
Americas-Moving-Services
Review made Live: 12/14/2009 11:57:00 AM
When we were searching for a moving company we did our research and alot of it. We started searching and looking up companies in August for our November move and literally searched about 20 moving reviews websites, better business bureau, rip off websites etc.... We obtained quotes from 20 or so companies and most were reputable large vans lines and even had 5 come to visit our home and give us binding estimates. Over the months before our move we were both my wife and I in communication with eric witterborg at americas moving services about a dozen times over the phone and countless other times via email and he was by far the most professional young man and the most knowledgable and not to mention the quickest to answer our concerns whether it was during business hours or after close of business via internet. Their pricing was structered much more fairly than the vans lines that came to our home and that was a little concerning to us and he simply explained, that they usually overestimate clients weights and give a guaranteed price on that weight when they know for certain that the client is well under that weight. He also told us that many companies underestimate clients weights and once they pick them up they then double and in some cases triple or more their pricing once the client is on the truck. Her also warned us about cubic feet companies and their tactics as well. The first vans lines representitive gave us a binding quote based on 22,000 lbs. priced at just under $15,000 with packaging services, the second was 19,000 lbs. for a little under $13,000 with partial packaging and the third and fourth were both around the 20,000 lb. mark at $13,500 and $16,000 respectively with packaging services. Eric took their inventory lists that a few of them provided and his weight estimate came to 17,300 lbs. and with full packaging it came to $11025. As skeptical as we were we really trusted Eric as he was not only the nicest and most attentitive but he also told us that we could have someone present to view the weighings of the truck at both ends. We agreed to the contract and went ahead with americas moving services for our move and set a date for November 12th or the 13th. Three days prior to the move Josh from americas moving services customer care division contacted us and confirmed pick up for the 12th and let us know that the driver would be calling us within the next day or two with the exact day and actually Daniel called us later that day and confirmed it would be the 12th early int he moring to begin packaging our items. On the 12th he did arrive as promised at 7am with 2 helpers from N. American van lines local to our home and they were also outstanding and very careful and did a wonderful job packaging everything without a problem. It took all day for the packaging and loading and they finished and were on their way and they told us to our surprise that since they only had one other move on the truck that we filled them up and they would be doing a delivery in Iowa and would be onto our new home in Wisconsin within 3 or 4 days. Like clockwork they did arrive 4 days later and with even better news, not only did they package less boxes then anticipated, our weight was nearly 1,000 lbs less then Eric estimated and even though .20 was deducted from our bill, we wound up paying nearly $1,400 less and if that's not honest service I don't know what is. We have only moved twice in our lifetime and are probably never going to move again, but, rest assured if we do or anybody that we know for that matter does, it will definately be americas moving services that gets their business. We wound up tipping the gentleman $1,000 between the two of them and still saved several hundred dollars. Could not have gone better no matter who we chose.
