I hired Transportation Services Canada to move me from LA to Canada. They brokered the move to AMS Transportation Services, Inc. I have since learned from the British Columbia Government that AMS is operating illegally here as they never registered their business.
Anyway my experience: On moving day only one guy showed up! He couldn't lift all my stuff alone. No surprise. So I had to run out and hire 3 day laborers out of pocket to help him. It was supposed to arrive within 10 business days. It took more than 15. I told them if it arrived more than 12 days I wouldn't be available until the weekend to meet them at the border as I started a new job and couldn't be at customs between 9-4. The dispatcher threatened me at this point. Said he'd leave my stuff in the States if I didn't get there.
On arrival day the movers came 6 hours late. My stuff had been moved to a smaller truck and most of the boxes had been crushed! It was obvious that they threw everything out of their larger truck onto the ground before they moved it to the smaller vehicle. My birdcage was damaged beyond repair. My armoire door no longer closes. Lamp shade that was in a box crushed. Pottery smashed.
Not only was I not reimbursed for the additional cost like hiring help for them, nor for them not honoring their delivery date date promise, nor for the damage. Wayne, their dispatcher, is abusive. The BBB and agencies up I spoke with have all heard of them by all the complaints they have received. The owner has since called and threatened me on the phone. Said he was NOT responsible for what his drivers do or how many men show up (one) to move the customers.