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Horrible

Submitted this review about Authorized Movers
Review made Live: 5/20/2010 12:20:00 PM
If you value your time or stuff, DO NOT use Authorized Movers. Pick-Up: They were several hours late and then had extra charges not discussed in my quote even though we had explained exactly how many steps etc from our apartment to the curb. Then they said my stuff would be taken care of if I tipped them. Delivery: Assured me a specific window and when they didn't show up, I was told they might be a day late. Two days later after many phone calls I found that they wouldn't arrive for at least a week since my stuff was just sitting in a warehouse not far from my old apartment. The guys on the phone will make verbal commitments that are contradicted by the fine print, and even if you ask about the fine print, the person on the phone will tell you that that's just the standard contract and that the delivery date will be whenever he says it will be. When they did arrive, several large items like my children's bunk bed were missing and lots of things were smashed beyond repair. Could they find my kids' bed? Would they look for it? NO! Instead I was directed to the contract which requires you to go through arbitration to get a few cents per pound of lost or damaged stuff. I went through that process, and Authorized Movers never complied with the approved claim. I've never paid so much to get so little.