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DO NOT USE THIS COMPANY

Submitted this review about AV Moving
Review made Live: 9/30/2015 1:29:00 AM
DO NOT CONSIDER USING THEM IN ANY CIRCUMSTANCES!!! Before closing the deal with them I made sure to have all my questions answered from nicole and other employees and here are the reasons why you should never hire them. Note that I have all documented including phone calls recordings. My horrible experience begins at the pickup date. They used a 3rd party company and employees with a rental truck. nicole clearly stated that they had their own trucks at all times. The first thing the driver asks me (using another moving company uniform called atlas) is if I was going to tip them well. I felt threatened that if I didn't he would not take a good care of my belongings and also make sure to place them in the truck in a way that he would be able to charge me for extra space which he did. AT the end he was just a 3rd party company so why care?! They promised me to deliver within 14 days of the pickup date and they took almost 5 weeks. I knew that by law they have 21 days from the first available delivery date to deliver and I told them I needed my belongings way before and they gave me a verbal promise saying okay for the 2 weeks delivery. Clearly their promises were given just to convince me to choose their company. I called Nicole several times to ask why it was delayed and her answer was always the same: I need to check with my "operations manager david"which is not in the office. And she would never reply or call me back. The funny thing is that during the quotation process her "operations manager david" was always available on a "desk next to her"to clarify questions about hiring them. I've tried speaking with another employee called andrew and his answer was: I need to locate the truck driver and I never heard back from him. With no more choice I had to just sit and wait. On the delivery date another 3rd party company comes in and before opening the truck the first thing the driver says is that he was going to charge me extra money for not being able to come in with the truck that made the cross country (18 wheeler) and for having to use another truck for delivery (shuttle). I shut his mouth when I showed another 18 wheeler truck parked inside of the community I live. oooops! He probably thought I had no knowledge and didn't do my studies. Plus I told nicole before closing the deal that a 18 wheeler would fit at the destination. The moment he opens the truck and starts unloading my boxes I see another disaster! All my boxes are everywhere in the truck. A lot of them smashed and ripped off with broken items, my exercise bike is not properly covered with a mat and is broken and a few items are missing. Another nightmare begins when I contact AV moving to claim for the insurance. Barbara gives me a web link to file for the insurance claim and tells me that this company called CSI would handle the claim. I proceed filling for the insurance claim on July 29th. with a hope that it was going to get resolved soon. Today is September 29th and nothing has happened. I emailed the insurance company a few times and no response. I emailed Barbara from AV moving and her response is that I needed to contact the insurance company. From this point on I will do whatever I can to make sure I share this terrible experience I had with this company on every online source I can possibly find. Don't trust any of this people Nicole, Barbara, Andrew, Mary, David. P.S. If you google map them you will see that their 2 addresses is a empty lot and a house. TERRIBLE TERRIBLE TERRIBLE!!!!