Don't Hire these people - currently holding my belongings hostage
Submitted this review about Available Movers & Storage
Review made Live: 4/4/2016 10:54:00 AM
These folks do what movers do, which is to underestimate weight and cubic feet and then increase the price after they take your belongings, even though inventory is actually a little less than estimate is based. Because I refused to pay additional undocumented charges they are holding my belongings hostage and refusing to deliver. I filed a BBB complaint 14 days ago and they haven't responded at all. I filed an additional complaint today with the FMCSA
In summary: 1) They only showed up on the day they confirmed because I demanded it but showed up well outside of the confirmed time window and kept me and my neighbors up until 4:30 in the morning to complete the move. 2) They have increased the price when it really should have lowered since there were items on the inventory not included in the move. They haven't documented anything to justify additional charges 3) They misquoted the insurance coverage and are either unable or unwilling to provide evidence of coverage. 4) They have threatened me with late fees when it is they who failed to collect payment at pick up. 5) They are currently holding my belongings hostage and refusing to deliver because I haven't agreed to pay additional unsubstantiated costs.