Stay away from AVL ! dont go with the reviews below
Submitted this review about AVL Moving Systems
Review made Live: 5/2/2012 9:09:00 PM
I moved from Fremont,CA to Bellevue,WA.
I did a big mistake by going with AVL after reading good reviews.
I was provided with 2 quotes(packing extra 0.2 for both) – 0.57 per lbs for 1500 lbs
0.45 per lbs for 2500 lbs
Goods were picked up from my house in Fremont,CA on 31-March.They took advance from me considering the rate for 1500 lbs.
For the next two weeks there was NO communication from AVL regarding the actual weight and remaining balance.
Our communication was also not replied to.
On 17-Apr evening, I got email from Jeff(GM) mentioning about actual weight and balance remaining.
The goods reached my house in Bellevue,WA just an hour or two after that.
My wife had to run badly to make arrangements for the cash payment.
Looking at the receipt closely, we saw that the weight was well above 2500 lbs but we were charged at 0.57 per lbs.
When asked to Jeff about the same, he said he cannot modify the receipt since it was 7 PM already.He replied that he will talk with people and get things sorted the next day.
I had no option but to pay as per the amount charged in the bill(otherwise those crooks would have charged for driver stay n all).
Thereafter we are trying to get hold of Jeff to question why were we charged extra ?
But there has been no response from him.
Customer care is bullshit.When asked to escalate the lady called Janet,asked me to send an email of all the happenings and never reverted.
To add to my woes,I have found the following -
1.Few crockeries and glasses broken up.
2.I forgot to give some light bulbs while packing.I gave them to Alex and he said he would pack them after it reaches storage.I haven't received them at all !
3.I am finding bedbugs in the mattresses after delivery.There were none in my old apt and current apt. till the stuff was delivered.
This really puts a question mark on credibility on AVL. I have already suffered with the delivery and responsiveness.