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Dishonest - Don't fall for them

Submitted this review about Best Time Movers
Review made Live: 7/17/2012 3:59:00 PM
This company is not a professional moving company and they don’t know how to run a business, there is nothing called customer services in this company and they will nail you no matter how careful you are. You have to supervise them cause they will break and scratch your stuff. I submitted an inventory list for this company and they came back to me in a record time telling me it will cost $85 per hour flat rate (no taxes and no additional cost based on what I’ve been told by the company) and minimum of 4 hours. The distance between my old place and new place is 5 minutes only, so the 4 hours * $85= $340 is great. After I agreed to the deal, new term came out, they have to wrap all the glass, furniture, and the mattresses for you and this will cost $25 each piece no matter how small the piece is, I had to argue with the supervisor on the phone and ended up I will provide them with sheets and they will wrap it for free. The nightmare didn’t start yet, they came the day of the move 1 hour late, I called the foreman and he told he is 2 miles away from my house for about 1 hour, they arrived and I had to sign few papers and give my credit card information to pay for the one hour deposit, the stuff was uploaded and we arrived to the new place, they didn’t accept to unload anything until I pay for their estimation of 8 hours which included 2 hours driving from and to the companies warehouse in addition to fuel charge and 10% something I don’t know what it is because I never received an invoice, all what I got is something similar to taxi receipt. The work had been done 2 hours earlier than the estimation but they but they just refunded me for 1 hour because the clock clicked 1:12 so it is counted as whole hour.