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Missing furniture

Submitted this review about Blake Enterprises Moving & Storage
Review made Live: 5/27/2012 9:57:00 AM
They came recommended by a couple friends and started off being easy to work with and very affordable. We hired them to pack and move us. 2 guys came the day before the move to pack. One left after a couple of hours, and the second left a couple hours later. There was a ton of stuff left unpacked (despite the fact that we only lived in a 1-BR), but we figured they knew what they were doing. They came back at 9:00am the next day to finish packing and move us. They didn't finish packing us until after 7:00pm! They grossly underestimated the amount of time for the packing. So they didn't leave our house until 11:30pm. And that packing included doing things like just throwing all of my ties in a trash bag. BUT THAT WASN"T EVEN THE WORST OF IT... I had a marble-topped dresser that I'd inherited. The dresser showed up but without the marble top. I called and they said they'd look for it. I called back a couple days later and they said they'd found it in their warehouse. Over the next two weeks, I made very patient and understanding but repeated calls to arrange when they could drop it off. There was one excuse after another. It's now 3 MONTHS LATER, I've still never gotten the piece back, and they won't return my calls. I'm not sure what alternatives there are to putting these reviews online. I assume they lost the piece and just won't admit it.