I used Blue Horizon to move to Indonesia earlier this year. This was my experience: I put my info on a site which sends it to a bunch of companies. I received emails from 7 different ones and phone calls from 3. I spent about 20 minutes on the phone with Blue Horizon going over the whole process. The guy was very detailed and explained all that was required for me to be able to clear customs hassle free. That’s what set this company apart from the others who focused mainly on the price and couldn’t really confidently and readily answer specific questions as to my particular situation. There are very specific guidelines for foreigners moving to Jakarta. KITAS is needed before arriving.
I shipped a 20’ container which came to my door. Three movers came to pack. I was told the day before to be ready by 8am, they didn’t get there until 8:45. Packing took fairly long but they were polite and didn’t really seem to mind my wife changing her mind a thousand times as to what’s going and what’s staying. In the end the container was totally full.
Price: $7,695 and that included delivery in Jakarta and packing in GA. This was 2nd most expensive of the 7 I got. Also, I was given a choice as far as paying for additional fees that would apply in Indonesia in advance or when the container gets there. It was nice knowing I would have to pay more before I picked to go with a particular company. Apparently there are a bunch of costs that are usually not included so be sure to read all estimates carefully and ASK!
Service: it was mostly via email after the initial call but that was actually better because I prefer to have things in writing in case something goes wrong down the line. I was getting updates throughout and any questions I had were answered promptly. Shipping took ~6 weeks pretty much as long as was listed on the contract. When the container got here, sure enough there were charges at the port. I had to shell out another $600 bucks but I was ready for it. When everything was said and done, a box of glassware was a bit crushed and a few glasses didn’t survive the voyage. I’m happy with how everything turned out.