Submitted this review about Costa-Mesa-Moving
Review made Live: 4/17/2007 6:27:00 PM
I had hired Costa Mesa Moving 2 years ago and was happy with the service I received, with the exception of the two movers (college kids) reeking of pot.
This time around, I was told by the owner, Dave, that his movers would be at my residence between 8AM and 8:30AM. I received a call from Issac, the office assistant, around 8:30 saying that the movers were running behind and would be at my place shortly. I called Issac at 9:30AM and to find out where the movers were, as I had been ready since 8. He replied that they had a job before mine and that they were still working on that job. I asked for compensation for my time. He transferred me to Dave who was quite rude and belligerant, especially when he asked me what my time waiting was costing out-of-pocket. He then told me that in no way would he allow a deduction from my total cost. When I explained to him that his people were over an hour late he was unconcerned and went into a whole spiel about how some jobs take longer than thought, yada yada, and I was not entitled to any compensation, and I should wait longer because his people would show up that day, just not when expected. The movers eventually showed up at 10:30AM without apologies nor explanation.