Awful, dishonest service
Submitted this review about Delta Van Lines
Review made Live: 9/7/2015 11:30:00 PM
I booked them bc they had the best deal for shipping based on weight versus cubic feet. They also said they could deliver in 2-3 days as opposed to other companies who said 2-14 days. Well, after giving me a 3 day window for pick up, they showed up on day FOUR, late and rude. They contract trucks, they have no trucks or drivers of their own. The driver would never pick up the phone, would give a time and not show up. When he finally showed up on day four 3 hours late, the truck was already packed with other stuff. It looked like it had all been crammed in there. When I asked how they make sure to separate the belongings, the driver said he just figures it out. Um, what?! So anyways, he demands I pay an extra $1000 bc 'it looks like I have extra stuff." I had exactly what I had documented in the inventory and nothing more. He would not lower the price, and after I spoke with the dimwit Tammy, and she spoke with the contract driver as well, I sent him off without my business. Tammy has no clue what customer service is. She assured me I could not find another truck on such short notice, didn't offer any other solutions for her ridiculous driver. I did a better job just getting my own uhaul and driving it myself. I will NEVER do business with these fools again. I will also report this to my credit card company to refund my 20% deposit. I will further report them to the BBB bc they are dishonest hustlers.