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Submitted this review about Divine-Vanlines
Review made Live: 2/16/2014 3:07:00 AM
I had a great experience with Divine Van lines this is why They deserve a great review. I moved from Huntington Beach Ca 92647 to my new home here in staten island ny. I hesitated to hire a moving company due to having a horrible experience last time I moved 3 years ago, anyhow I made a search and requested for quotes and sure enough they were the first ones to contact me, They called to give me a quote and the first thing they requested was to go over an items list and mentioned they would give me a Binding estimate, I began to give them my list and did a walk through with them over the phone the sales rep was very patient with me and also I took measurements of my furniture went detail by detail (which is something I liked) absolutely everything was explained to me in detail of all additional and or possible charges that may occur, sales rep made sure he went step by step of every single detail. After we finished going through the items list he went ahead and gave me a quote it was a bit high but he included free packing for my 3 TV’s and also gave us a AAA member discount! Something that no other company offered me, anyhow once the quote was given I decided to close the deal with Divine Van lines and gave my deposit a few minutes later I received my order by email and also a credit card authorization that were signed by me electronically. I made sure that I read the paper work and double checked all he had mentioned to me was on the form. Two weeks later I received a call before my move date to confirm my move from a female that was very polite and professional not only did she confirm my move but made sure to ask me if everything was ok and if I had any questions or concerns she also asked me if I needed any help with any packing she would accommodate me (I was pleased by the politeness). The following Day I was waiting anxiously for the crew, I immediately knew it was them (20 minutes earlier) Since I saw their big truck with their logo (that was a huge relief since my previous move was a rental truck) anyways they arrived introduced themselves, the foreman made a walkthrough and compared his inventory list with what I had My sales rep estimated an amount of 1200 c.ft and it was right on point I was so happy to know this company was not going to rip me off, They began to work and wrapped all my furniture. I did have an additional charge for my Grandfather clock but I already knew this would be additional they did a great packing job. The crew that did my pick up were excellent and very professional not to mention super quick. Once everything was done and loaded I signed all paper work foreman advised me I would be getting a call the following day from dispatch to give me an ETA for delivery and sure thing first thing the following morning someone called me letting me know when my things will be loaded and leaving CA then they told me I would be receiving another call from the driver that will be doing my delivery 5 days later the driver called me and gave me a 24hr notice giving me the time for my delivery and made sure there was access at my address for an 18 wheeler which I confirmed there was, The following day he arrived with my goods (I was nervous) he collected payment from me and began to unload my things he had 3 helpers I was very happy. These guys once again did an amazing job none of my things where damaged a few moving boxes with dents but nothing damaged inside, they reassembled my beds and placed everything back to where they belonged I really appreciated that since I was alone an wouldn’t be able to do it myself. They finally finished unloading my things after a few hours and was very please overall…. I’m thankful for all their service will definitely recommend to friends and anyone needing for a moving service. Thank you Divine Van line my family and I could not be happier finally settling in our new home.