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Never showed up

Submitted this review about East Coast Van Lines
Review made Live: 2/13/2011 10:07:00 AM
East Coast Van Lines also goes by the name of VIP Movers and Storage. They never showed up on the day we were to move. We called their home base dispatcher and were not able to speak to a person - we could only leave a voicemessage and no messages were ever returned. We also could not reach the sales rep who took our deposit and came to our house to quote the move. After many many hours we finally were able to speak to a dispatcher there and they were rude and unhelpful. They told us to call the driver - they could do nothing else to help us. We called the driver but the driver had lost his phone. The move never took place on the scheduled day. They are not to be trusted - they are unreliable and dishonest.