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Worst company i have ever dealt with

Submitted this review about Elite Moving & Storage Inc
Review made Live: 8/8/2015 4:33:00 PM
This has been, hands-down, the worst experience I’ve had ANY company, let alone a moving company. Customer service is a joke – the people were so incredibly rude they sent me into tears TWICE (and I’m not an emotional person). I rarely write yelp reviews but I don’t want anyone else to go through what I have gone through with this company. They will sell you on the first phone call, about their great rating on BBB (which companies can buy, by the way). Lowdown: My stuff was in a storage unit in CA & I needed to get it to OR. I was back in OR and couldn’t fly down to meet the movers at storage unit so Beau said as long as the on-site manager at the storage unit is a ‘friend’ (wink-wink), it would be totally fine for me to do a POA (Power of Attorney) with the guy’s name on it. So I did all that, and faxed it over. They were originally supposed to pick up my stuff on 6/26. Then the DAY BEFORE I get a phone call from some manager mad at ME because I didn’t know the last name of the on-site manager, so he figured out that he wasn’t a friend, and he was annoyed with ME because it has to be a good friend who meets your stuff on the day. I literally got LECTURED by this guy about how could I be so naïve as to be okay with having some storage guy be on the POA. I panicked and had to print out new POA, and convince my boyfriend to FLY DOWN to California to meet their movers 5 days later, Tuesday 6/30 or Wed 7/1. I said my boyfriend would need 45 minute heads up to get from LA to Gardena to meet their movers. The LA on-site storage guys said they needed 24 hours notice so my stuff could be transferred from the vault and waiting on the dock for Elite. Less than 24 hours now, no word from Elite, storage guys tell me I’m sorry but now your window has narrowed from 10-4 to 12-3pm because we haven’t heard from Elite. Some back and forth (more panicked phone calls to Elite asking WHY THEY HAVENT DEALT WITH THIS YET), and Beau from Elite finally agrees to 12-3pm on 7/1. That morning at 10:15 AM I get a phone call from the mover guy Sam who is at the storage unit wondering why my boyfriend isn’t there. I haven’t heard a word from Elite. I say a) you guys were told to be there btwn 12-3 and b) you guys didn’t call and let me know you were on the way, so now my boyfriend is 45 minutes out. Next thing you know ROY calls. Roy is really the reason I am even writing this review in the first place. He is awful (ie “Okay I’m gonna explain this to you for the FOURTH TIME” etc) and shouldn’t be working anywhere that requires his interaction with a customer. He started yelling at me saying the movers were there and not going to wait, and I’m like “Excuse me but Beau confirmed yesterday afternoon the 12-3 pickup time. It was Elite’s fault for not getting back to storage unit with 24 hours notice, otherwise you COULD HAVE had the 10-4pm longer window.” He starts saying they NEVER would have confirmed 12-3pm ….and this is my favorite part of the story. They record phone calls. Well this jerk Roy PLAYS THE PHONE CALL from the day before – thinking he is going to prove me wrong, and lo and behold – on the recording the woman from Elite is on the phone with my storage company and says “Yes fine we can be there between 12-3.” Yay me! So now he HAS to do what their lame company agreed to, and says “Call your boyfriend right now, I am setting the clock for 45 minutes RIGHT NOW and if he’s not there in 45 minutes I can’t promise the movers will stay. That stuff better be ready to load onto the truck at NOON.) I, at this point, am basically crying because a) this is none of my fault and b) I’ve never been spoken to like this in my life. Now, my boyfriend makes it in time, everything gets onto the truck, and then my bf says “they made me give them close to $900 – you didn’t say they were going to need money." I'm running out of room so now let me just say - my stuff was delivered 8/3/15. (33 DAYS AFTER PICKUP). And much of my stuff was damaged, the movers scratched my floors, dinged my ceilings, did NOT give us the required 24 hours notice that they were arriving so we were scrambling on a work day to have someone at the house. On the day they demanded an extra $110 for a set of stairs that Elite had already known about. Now on to the fun stuff – the DAMAGE. The movers broke: a glass panel on a china cabinet, there was a lot of broken glass stuff because they squished a box that said FRAGILE, wood was dinged, my floors were scratched from them dragging a very heavy item, a piece of art was broken… and my favorite – some poor soul is sans multiple photo albums and a piece of china bc they zipped it into one of my suitcases. It’s not even mine! The movers tried to leave without putting a basic bed together and I made them and they knicked the ceiling in multiple places. Anyway, NEVER, NEVER use this company. They are terrible. Now I have to spend hours documenting the damage to try to get compensated. AWFUL. I hope they go out of business.