View 63,096 Reviews on 2,103 Moving Companies
Recently Move? Add the 63,097 Review Now
Worst customer service

Submitted this review about Elite Moving & Storage Inc
Review made Live: 11/19/2015 6:17:00 PM
My moving experience with Elite Moving & Storage Inc literally could not have been worse. This is a terrible company, with appalling customer service. It started with little mistakes and got worse and worse. 1. The salesperson showed up at the wrong time for the initial evaluation. 2. My credit card was charged without notice, after having been told I would be notified two days in advance as it was a charge for thousands of dollars. 3. Day of the move I had a very tight schedule as I was heading to the airport that evening. My pick-up was scheduled 8-10am, which I was told was always when this happened. I called at 9am for an ETA and thank god, because ONLY THEN did I learn my pick-up time had been changed, without a single word to me, to 2-4pm. ONLY because I called early and ONLY because I made a huge deal did they manage to get to my place around noon. I was extremely rushed and barely got to the airport in time for my flight. 4. I never received a single communication from them after that. At some point a "latest expected delivery date" appeared on my online file and I eagerly awaited the two days prior phone call I had been promised. Finally, I started calling, and received no responses to countless messages, and nothing but weird excuses and misinformation when I actually spoke to someone. The local office had no idea where my shipment was and it took one decent person to walk down to the warehouse and physically find it. All because the irresponsible and unprofessional people at Elite Moving & Storage Inc had not entered it into the system. Basically, if I had not called, and called, and called, and called them, I am pretty sure all my belongings would have disappeared forever, with them making excuses the entire time. 5. When my stuff FINALLY arrived I was pretty upset with the condition. Solid wood pieces of furniture were banged up and busted and the boxes were crushed. 6. Post my late delivery, I STILL cannot get this company to respond to me. I called the day after a claim for broken items and late delivery, was promised a call the next day, and well, it's been ten days since then. In response to complaints I've been told it's not their fault they were late (clearly was), I was never promised notice (I was), and a number of other lies. Hands down, this is the worst company you could go with so stay far away. The customer service is so bad as to be fraudulent and there is no communication or respect for customers and the intense stress of moving cross country.