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Submitted this review about Empire Moving and Storage
Review made Live: 3/19/2013 2:18:00 AM
am writing you this letter just to let you know how happy your company made me, with my move to California. My husband and I , and our big dog got into the car and left for California not knowing where we would live. We left our possessions in two storage bins, back home in Smithtown, Long Island. I started looking for movers a few months before we left. I received tons of emails from so many movers. Some gave me quote that were so high it was frightening, others so low it was just as frightening. I was so confused, and mixed up I didn't know what to do! Then I received a call from Empire Moving and Storage, and someone by the name of Dawn spoke to me, and asked me a few questions about my move. He then gave me an estimate on the amount of stuff I had to move. I explained how it was in two storage bins all packed up. SHe told me I had nothing to worry about and explained how the truck would go there and pick it all up and bring it down to Florida. To my surprise, when the time came to leave we finally got to florida, had no place to live, went to a motel, with our big dog, call a few brokers to find us a rental. Finally after 4-5 days and really stressing out, being homeless, we found a beautiful little house. I decided to call Imperial and tell them I was ready. They assured me that they would send a truck to my storage bins and my daughter met them there so she could for see the move going as planned. She called me to tell me that they arrived, started repacking stuff that I carelessly had forgotten to pack properly.She told me how nice the guys were and bought them coffee, then lunch, and dinner. It was a huge move, and it took a long time. After calling Dawn and planning the move, I was surprised to get a phone call the next evening, from someone who said he was the driver of my moving truck! I said" How could that be!" how did you get to California so quick?!!! she assured me that he was there. And he was! he met us at the house in 10 minutes. Not only did they get my stuff there sooner than I ever expected, but, they removed everything off the truck with such care and concern. Nothing was scratched, nothing broken, no walls scratched, and neat as a pin with everything they did. My beds were put together without asking, and I can truly say I had the best nights sleep after all that stress of driving down, no place to live, confused about the moving company to choose, hoping all would go well. PLEASE TRUST ME, WHEN I TELL YOU THESE GUYS ARE THE BEST!!! THEY KEPT THEIR EVERY WORD TO ME, FROM DAY 1 UNTIL THE DAY WE MOVED IN. IF YOU WANT HONEST PEOPLE WHO YOU CAN TRUST, GO WITH IMPERIAL, THEY REALLY DO CARE ABOUT THEIR CUSTOMERS!!! THEY WERE SENT FROM HEAVEN TO GET ME TO FLORIDA, IN ONE BIG HAPPY MOVE!!! THANKS TO DAWN, JUAN, ROBERT ,(A SWEETHEART) I OWE HIM, AND MICHAEL, AND OF COURSE THE SWEET RECEPTIONIST WHO I BOTHERED SO MANY TIMES. THANK YOU ALL SO VERY MUCH!