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Worst Moving Experience Ever

Submitted this review about Galaxy Moving Systems
Review made Live: 6/5/2016 11:26:00 AM
I never write reviews, but Galaxy Moving Systems is so incredibly bad that I feel like I have to share my experience to prevent others from also being scammed by them. Our move was very small with just a few furniture pieces and boxes that we were sending to my brother from Boston to help him set up house after going through a divorce. Gerry at Galaxy lowballed the estimate to get our business and then his thugs charged almost twice the price once the 19 pieces were on the truck. Our inventory didn't change by a single box from what was quoted, but their price sure did once you have no choice but to accept their terms or start over looking for a mover. The movers showed up eight hours late, making various excuses about truck issues that completely conflicted with the reasons we were being told by Gerry at Galaxy over the phone. They refused to back their truck into the driveway and then charged us for their "extra steps" to load the truck. Gerry told me that trips from Boston to Indy were being quoted at 7-10 days, but that they were actually averaging 5-7 days...ha! They picked up on 4/21/16 and it arrived on 5/11/16, three weeks later. The worst part of the whole experience was that they somehow managed to lose a large wardrobe box that contained the cushions to the sofa and the doors to the vintage hutch I refinished for my brother, making them basically useless. We only had 19 pieces for this move and they couldn't even manage to get all of them to their destination. They gave us the runaround for weeks, pretending that the box would magically be on the truck once it returned, but of course it wasn't. We offered to look through the warehouse ourselves, to call their other clients who had moves during the same time as ours and even offered a cash reward to the employee who might find the box, but nothing worked. They were unapologetic, assumed no responsibility for their mistake and didn't even show a basic level of customer service by trying the methods we were willing to do, like calling other clients to see if the box was delivered to them by mistake. We filed a claim as we were told to do, but the agent said that it will take a minimum of 120 days to process and we expect that there will be new loopholes for Galaxy so we will end up paying even more for their incompetence. Save yourself the sleepless nights and use a professional mover rather than Galaxy Moving Systems.