I DO NOT RECOMMEND THIS COMPANY!!
Submitted this review about Graebel
Review made Live: 7/29/2015 7:01:00 PM
I DO NOT RECOMMEND THIS COMPANY!!!
On May 15, 2015 My wife and I entered into an agreement to purchase a home. Graebel was the relocation company for the seller.
Below you will find my experience with Graebel Van Lines, Inc.
This is a letter I wrote to Bill Graebel, CEO of Graebel Van Lines, Inc. that outlines my experience.
Dear Mr. Graebel,
I re-read your company’s mission statement and thought about how we were treated and the extra expenses caused by your company during the purchase of our new home.
I am a combat wounded disabled Iraq War veteran. Since Graebel caused the delay of us taking possession of our home, we lost the help to move our household goods into the house. We still have not fully moved into our home and the cost to hire a moving company has increase to $2,070 (4 people @ $230 per hour – 9 hour job). This quote is from Conroy Moving. I have attached some emails for your reference..
I would like to give you the opportunity to correct this wrong and ask that you look to your company’s Mission Statement for guidance.
Graebel's Mission Statement:
'To be a customer-focused fully integrated relocation organization providing a comprehensive menu of household and workplace relocation services of the highest quality and value on a worldwide basis. We achieve our mission through a team of highly skilled and diverse professionals dedicated to service excellence and safety in a technologically advanced environment.'
Achieving our mission requires great people who are bright, creative, and energetic, and who possess the following principles:
• Do unto others as your would have them do unto you-The Golden Rule.
• Commitments made. Commitments Kept ®
• Do it right or make it right.
• Dignify others.
• Always be more than fair.
• Meet our customers' needs and exceed their expectations.
• Strive always to be the better servant-not a better master.
• What do you need? How can I help?
• To be of unique service and unusual value to all we serve.
• Improvement is a never-ending pursuit-in life and in business.
Please see the below timeline of events for reference.
• The Graebel contract was executed on May 15, 2015. The contract stated that the agreed closing date was June 12, 2015 (Friday) with a possession date of June 16, 2015 (Tuesday). This agreement was signed by (Name not disclosed) with Graebel.
• On May 28, 2015 we were asked by the Seller's to extend the possession date to June 19, 2015, which we agreed and changed all of our plans (delivery of furniture, new washer and dryer and friends coming up to help with the move).
• By June 4th, Graebel discovered that Possession and Closing were not occurring on the same day and demanded that Closing & Possession happen on the same day and all parties agreed to a closing and possession date to June 19 and the Agreement to Amend/Extend was signed on June 4th.
• On June 16, 2015 (3 days before closing and possession) we received communication from our Real Estate Agent that Graebel demanded we extend the closing and possession date for a third time, this time to June 23, 2015. It was stated that Graebel admitted that they had failed to schedule appropriately and due to shortages they did not have a moving van available to move the Harbisons out by June 19, 2015.
• June 16, 2015, my agent asks for the dollar amount and break out of what it will cost us to extend possession to June 23, 2015 as prompted by the listing agent. I respond. (attached).
• My communication back to my agent was that our interest rate was only good for a certain time period (I was unsure at the time as to when our lock on our interest rate expired) and that we had new furniture, new washer and dryer being delivered as well as family coming up with the purpose of helping us into our new home on June 19, 2015 and over that weekend.
• My Agent sends communication to the Seller’s Agent discussing the above and that I am a combat wounded disabled Iraq War veteran, my wife is also considered disabled due to multiple back surgeries from a car accident many years ago and this was putting us in a very difficult position.
• I received communication back from my Agent that a Graebel representative had contacted my lender and obtained personal information relating to my loan and when our lock expired and even though Graebel was the cause, that our “inconveniences” were not her problem.
• Graebel Employee states that closing and possession will happen on June 23, 2015 and that Graebel will not sign the closing paperwork on June 19, 2015 as per the contract.
• June 18 & 19, 2015, Graebel Employee still has not provided us with any documents to amend/extend the contract and still states that Graebel will not sign the closing documents per the terms and conditions of the contract.
• June 19, 2015, Graebel offers us a $600 credit at closing for our inconvenience/hardship even though I showed documentation that it was costing us $5,000. (attached).
• Graebel also says that they will only close on June 19, 2015 (per the terms and conditions of the executed contract) IF we sign a rent back agreement with the Seller’s, alleviating Graebel of having to pay damages under the contract, placing the burden on their client.
• By offering this credit, it was too late to have the VA approve, basically, Graebel was asking us to commit loan fraud or put us in breach of contract because it would take 2-3 weeks for the VA to review and approve the credit.
• June 19, 2015, I contact Graebel Corporate headquarters and leave multiple messages for Bill Graebel and one other person.
• June 19, 2015, Beth Pasiak, VP of Operations gets involved. There is a conference call between my agent, Beth and myself. My agent informs Beth that we will be showing up at closing on the 19th with funding and that if they do not close they will be in default.
• June 19, 2015, I offer a verbal solution to Beth, since we are losing our help moving our furniture can Graebel (since you own your own moving company) send one of your vans to move us into our new house. Beth’s response…”we don’t do that”.
• Graebel agrees to close on June 19, 2015 but says that the moving van will not be able to move the Seller’s out until Monday, June 22, 2015 giving us possession on June 23, 2015.
• Graebel pays a “per day” rent of $300.00 per day that we do not have possession under the contract.
The Seller’s (Husband) works as a Hotel Manager for Sheridan. Sheridan hired Graebel to relocate the Seller’s. Graebel threatened not to show up to closing unless we had a post-closing rental agreement with the Seller’s, putting the financial burden on their client instead of paying damages (for Graebel’s mistake of not ordering the moving truck in time) under the contract. We declined and informed Graebel that they would be in breach of contract if they did not sign the closing documents. Only then did they agree to sign the paperwork at closing.
Not only did they treat their own client poorly, costing them aggravation and money, but they also did it to us.