Estimate vs actual
Submitted this review about Graeble Movers
Review made Live: 1/29/2008 3:34:00 PM
I ended up paying over 60% of the original non-binding estimate. This made the estimate worthless because I used the estimate to select a moving company.
Differences between binding and non-binding estimates were never explained, neither were the differences between different types of insurance. The inventory sheet completed by the mover when they came to load my goods had a bunch of codes for each item. The codes were not explicitly pointed out to me and I signed in good faith (I also had a medical emergency going on that day and was very distraught).
After the move, I discovered some damage and going back to my inventory sheets, realized that EVERY item of mine had been coded as soiled, dented and damaged. Including one item that said 'contents unknown' for the description. I was unable to recover the costs of damage for my $1700 dining table because I had been given the default insurance that pays 0.59 cents per pound.
Graebel ended up sending an extra person for the unload and my costs increased. The move coordinator assigned to me had stopped working there so there was no continuity or history. I tried multiple times, in vain, to get an answer to how their estimate could be so far off from the actual charges.
I feel the company misrepresents itself to clients to get their business. Customer service is not a concern for them.