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Worst Experience

Submitted this review about Grand Express Van Lines INC
Review made Live: 2/10/2015 3:19:00 PM
We agreed to have Grand Express Van Lines move our belongings from Salem Virginia to Forney Texas. Our move date was 7/22/2014 and we made it abundantly clear this was our rental deadline and we could not get an extension with our landlord. They sent a driver (with a semi) on 7/20/2014 to verify how much space they would need in their trailer for our belongings. The actual driver showed up at 3:30 on the 22nd and tried to make us pay additional monies for the stairs and steep driveway at our house. I explained that to him, and after showing him the email from the sales quote, he reluctantly agree to move our belongings. Their "experienced help" (temp laborers) showed up around 4:00 to assist. Shortly thereafter, the driver asked me what we could leave behind because they did not allow enough space. I explained we needed to be out that evening and could not leave anything behind. Due to their late arrival, the only option we had was to rent a truck ourselves and move the balance of our belonging. I personally loaded, and unloaded a 16' truck that was completely filled. It was clearly evident they were not all professionals, and they dropped several pieces of or furniture causing a great deal of damage. Their response was " well, you have minimal insurance coverage to help". Upon arrival in Texas, they brought in another temp laborer and did additional damage to our belongings. I spoke with their owners several times on the phone and all they had were excuses and lies. There were several areas in which they did not fulfill their contract, but they require payment before they would unload our belongings. The driver even said they were no longer required to cross over any scales for DOT.They claim they would have stored what they could not fit and deliver at a later date. This was never mentioned until after the fact when I was attempting to get re-imbursement for our additional cost. Overall, this company made a stressful situation worse and I would not even recommend them to my worse enemy.