MOVE ON: Terrible Experience
Submitted this review about Imlach Movers
Review made Live: 8/1/2011 3:25:00 PM
If you need to move, please look elsewhere. I just moved most of my remaining furniture from Dallas to the Bay Area. I'd used Imlach before and they were barely OK. Thinking that the devil you know is better than the devil you don't know, I made the mistake of using Imlach Movers again...and I'm paying for it. Imlach movers ended up subcontracting a part of my move to another company that I knew nothing about, delivered my furniture weeks late, with many of my nice furniture items badly damaged.
First, Imlach completely botched my delivery dates, missed the delivery window they themselves gave me, and then never provided any more updates, causing me to rearrange my work and family schedules several times to accommodate them. Every time, it took several phone and email follow-ups before I got a vague response back (still without a date). In the end, 5 weeks after pick-up, I was told the evening before that my furniture would arrive the next morning. Still, my furniture arrived late in the evening. I had to cancel my family's Father's Day event just so I can finally take possession of my furniture, rather than wait for another several weeks.
On the delivery date, I was surprised to find that a different company (outsourced by Imlach) showed up with 3 square pods with my furniture very badly and sloppily packed inside. This included a very expensive 100-year old handmade antique armoire, which Imlach had promised to recrate and never did. That certainly was not my expectation. I expected Imlach themselves to deliver the furniture they'd picked up, as they'd done in the previous move. There was no one from Imlach at delivery, and I was not given any heads-up from Imlach about this other company. And, to add insult to injury, when the delivery guys took my furniture out, many of my pieces were irreparably damaged.
When I reached out to Gregg Imlach (owner/manager) who I'd worked with directly to set up the pick-up, he never picked up the phone. Instead, he responded with a couple of short inadequate emails without addressing the issues I was raising. When I followed up, he simply stopped responding to my emails altogether.
Further, rather than be compensated for this horror, Gregg Imlach simply referred me to the main Atlas Customer Service line. Regarding my damaged furniture, Gregg Imlach had the audacity to suggest that they would only be responsible for damages while it was strictly within Imlach's control, and has nothing to do with the damages if caused by their subcontractor.
In short, the service offered by Imlach Movers was outrageously bad. If you're looking for a moving company, do yourself a favor and find anyone else. Even in an industry notorious for horrific service, Imlach movers stands out as particularly bad.