I used Imperial to move from NYC to LA. They quote me a price based on cubic feet and I informed them exactly what I was bringing with me. Once they arrived in LA, the driver refused to offload the truck until I paid him in cash and in full and almost double what quoted in NY. I now realize that this practice of low balling is common in the moving industry and illegal.
Once I paid to get my stuff they couldn't justify the additional charges. I have been calling the company for 1 month now and no one in management has yet to return my call.
These are thieves and they should be in jail.