Scam Artist- STAY AWAY
Submitted this review about IntlMove
Review made Live: 10/3/2009 4:31:00 PM
NIGHTMARE! International move to France. STAY AWAY... read on if you're curious!
Here's a description of their actual office: it's a tiny hole in the wall in a slum area. The office is approximately 100 square feet with three desks. The door has a grill with no actual handles. It only opens by keys. From the looks of it, the owner may actually live in the back. You would think the office is some kind of auto parts garage.
They don't come to your house for an actual inspection/quote review. They guesstimate it on their ever changing website. Be aware!
Their employees are always changing. Our designated sales member, David, was "terminated" after a month into our moving process. He was the only actual decent human being in the entire operation and we think it could have been a bait and switch kind of deal, because after David was "terminated" we could no longer speak to anyone on the phone for our issues. We had to "submit them in writing by email".
The movers they contracted to pack our things had done so in a terrible manner. A friend of mine who was in international moving for 20 years was with us at the home while they packed and he was absolutely disgusted. They threw porcelain platters into a box and just taped it. Didn't wrap them at all.
At first, they said they would charge for just the packing for a specific volume and for loading, then, once they got everything to their warehouse, they demanded $1000 more!
We tried to email them and tell them the difference between "packing" and "loading" (even they had a blog posted about the difference) but they did not care. Since they had our stuff, they told us to put up or shut up. We tried calling, but they black listed us. No one was in the office EVER. No matter how many times we called throughout the day. What did it matter to them, right? They had $7,000 of our money and $20,000 worth of stuff.
We even went all the way to their offices to straighten it out, but the owner David Etzion, freaked out on my husband and our friend - the shipping expert. We had to call the police TWICE to get him to speak with us. He wouldn't work with us to solve the issues. All we could get out was a container number.
We had to check out the status of all of our contents and container through friends who work in the shipping industry, because they wouldn't tell us anything about our shipment. They even told us, "This is the last email you will get from us". So - zip - nothing! No word from them until we were spoken to by another French shipping company they contracted out. Of course, we had to pay an additional 800 euros to get our stuff.
Basically, these guys are a sham. They originally quoted $5,000. We paid $9,000. They contract everything out. I could have done it all myself if I wasn't in such a rush to move (I only had three weeks to move an entire house and family). Run, far, far away!