Lion Transportation is a scam
Submitted this review about Lion Transportation
Review made Live: 9/6/2010 11:50:00 AM
I paid a $350 deposit for a moving a reserved 3 day moving date window, had a family emergency and had to reschedule. I picked the next Sunday/Monday as recommended available dates. On Monday afternoon I called because I had had no word from the company or the driver.
I was told by the sales representative that she would contact the driver and call me right back. Several hours later the driver called to say that his truck was broken and that it would be 5 days or more before it would be fixed. I called the office and spoke with "John". He told me this was unacceptable and he would find a new truck and call me back right away. He never called me back. The next day I start trying to call again and am unable to get through. On Wednesday my sister (who recommended them to me) called them and was able to get through quickly. John told her that he already spoken with me and that he would have a truck out the next weekend if the other is not repaired in time. Still, no one ever called me, leaving it to my sister to relay their messages. On Thursday morning I called the driver to get an update on truck repairs. He said it would be fix on Sunday at the earliest. I called Lion Transportation to ask about the other truck and finally got through to John. He did not listen to what I had to say, cutting me off and saying he already told my sister someone would be there that weekend. I told him that I had spoken with driver and his truck would not be ready by that weekend. John again assured me he would call me back but stated he had to talk to the driver first. He never called back. I was never able to get through to the driver or lion transportation again. I had also e-mailed them and asked them to call with no results. No truck showed up that weekend. No one called.
Once there was a problem they became very difficult to communicate with. As I am now 2 weeks behind on my move, I have hired a different company, someone I can get a hold of. I can not say if they will give me a refund because I can’t get a hold of them to ask.