wow!
David S.
Submitted this review about
Midnight Hour Moving
Review made Live: 10/14/2011 5:02:00 PM
Moving from old house to new house on Friday 4/22 - I had to be out of the old house by midnight that night, with everything gone and the place completely clean. - I could not move into new house until 5pm, to allow seller to vacate and clean - Found MHM on Angies List with excellent reviews Initial Contact: - Pricing on website is well-defined and easy to understand - Very professional and helpful over the phone - Helped me decide what size trailer and crew would be appropriate - Scheduled to be at the old house with a 24' trailer and 3 man crew at 3:00pm Day of Move: - Called me at 1:00pm and said their crew finished previous job early, asked if we were ready to go. I said that we were, but that didn't make sense to start since we couldn't move in until 5:00. Over the phone, we decided plan was to wait until 2:00 to start. - Crew arrived about 1:45. I showed the crew leader the house and items to move and he recommended not starting until 2:30 (rather than 2:00 as I had agreed to on the phone), as he expected it to go quickly enough that we wouldn't need the extra time and didn't want to start the clock too early. I thought that was great, and likely unusual for most companies. - They actually had four guys there, one that was a trainee (no add'l charge to me) - Once started, they were incredibly fast, efficient, polite. Literally running back from the truck to the house to get a new load. - They were willing and able to help with disassembly, packing, etc, as necessary (we had just about everything ready to go, minus a couple big items for disassembly). - Finished the load in about 2 hours, and agreed to "punch out" for 30 minutes until 5:00, when we'd be allowed to actually move in. Again, likely unusual for most companies. - Unloaded at the new house in less than 1.5 hours (really, really fast). Very careful not to harm furniture or the walls. - After first load done, two guys went to pick up items from storage and two guys went back to old house to help load remaining, misc items that had not been packed up. - Finished up at 8:00pm, with w/d hooked up, bed assembled and everything from old house and storage moved into the new house to locations that I had specified. Overall: - Fee was $120/hour for 5 hours = $600, plus I tipped each guy $40 (they probably deserved more - I wasn't sure what was typical). - Very satisfied, I thought their service was exceptional and would recommend them to anyone needing help with a move.
