USE AT YOUR OWN RISK!
Jeffrey Walsh
Submitted this review about
MoveBuilder
Review made Live: 10/3/2012 6:40:00 PM
I hired Movebuilder to move some furniture from my NYC Apartment to my brothers home outside of Atlanta. Since their trucks are not allowed in Manhattan, move builder hires third party movers to carry the items to a shuttle truck who then take the items outside of the city to the larger truck that is transporting the furniture. The movers wrapped the furniture and took off-I flew to Atlanta and was there when the truck arrived. The movers that movebuilder hired placed the furniture into the truck wrong so they moved around causing the paper and plastic wrapping to wear off. The truck was SO EXTREMELY filthy that all of the furniture was completely destroyed! I filed a claim for the damaged items and weeks later finally received a response that I would be receiving 156 dollars for my thousands of dollars in damage because I did not purchase extra insurance! They also stated they would attempt to have the items cleaned but completely ignored me once I told them I already had a professional cleaner look at them and was told there is no way it could be cleaned due to the material and how deep the stains were. (Furniture is white) I was treated HORRIBLY by Lisa Granberry who is the claims manager so I contacted a lawyer and later was contacted by a corporate attorney(Barney Long) at Arkansas Best Corporation(Company that owns Movebuilder) who told me all questions or emails needed to go through him, not Lisa. So, I began asking him questions and he has completely ignored me! My biggest question is: Should your company alert callers that the trucks are not cleaned on a regular basis and that buying the extra insurance may be worth your while? I was never told that I had an option for extra insurance and was not alerted that the movers they hire are awful and that the trucks they use are completely filthy! This company could care less that I am out 2500 dollars for a move that ended up being a complete waste of time or that I am out thousands of dollars in furniture-They could honestly care less and it is very sad that I have been treated the way I have-It is not fair. I HIGHLY recommend that you DO NOT use this company and if you have any questions or would like to see any of the correspondence between myself and Mr. Long or Ms. Granberry, please do not hestitate to reach out to me.
