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Do not use!

Submitted this review about Nationwide Relocation Services
Review made Live: 4/1/2015 11:17:00 AM
DO NOT USE! Awful, terrible experience!! I wish I would have read the Yelp reviews before I called them. All the other reviews are clearly fake. I do not think I will ever use movers again after this experience. They are not movers but brokers. I called to schedule a move from GA to NJ and spoke to a sales rep name Derek. I was never able to get in touch with Derek again after this initial discussion. He called and texted me from a google phone app that I could not call back. Don't try calling the office line either no one will answer. They picked up my furniture in Atlanta, added on fee after fee that was not in the original quote. They charge you for elevators, stairs, long hauls, etc. etc. etc. which they do not mention in the initial quote. Once they picked up my stuff, I heard nothing from them for over two weeks. I called the number of the mover who picked up my stuff, and he said he had no idea where it was!!! He was not the one moving my things up to New Jersey. I was living in a new apartment with no furniture, and no idea when it was going to show up. It would have been nice to have been able to speak with someone. Finally I got a call on a Saturday morning saying they would be there soon. By soon they meant 7 hours later!! I waited around all day, and they finally showed up with my stuff that night. The men who delivered it weren't even National Relocation Solution employees. They had no idea who Derek was or the other man who picked up my stuff initially. Also, when they arrived that night, they added on at least $300 more in various fees. They just dropped all my stuff in the living room. I was so ready to be done with them that I didn't realize some of my pictures were missing. They charged me to package all these pictures, and then never delivered them. These were items that were family heirlooms that could not be replaced. It makes me sick to think about. No one has responded to my requests for information on these items, and I am pretty sure I will never get them back. DO NOT USE THEM!! Either pay for a legitimate mover which will come out to almost the same amount after all National Relocation Solutions ridiculous fees or move yourself.