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Poor Franchisee - EE Ward

Submitted this review about North American Van Lines
Review made Live: 8/2/2014 10:01:00 PM
Movers arrived to move an entire house. Only two workers in a truck that was way too small for our house - despite making the reservation 4+ months in advance. At the end of the day, there was not enough room in the truck (no surprise) and they had to leave things in the garage after they promised to show up the following morning to complete loading our furniture. Of course, they didn't show up in the morning and only the threat of legal action got them to actually pick up the rest of the material. Delivery was 5+ days late at our destination in Colorado and many items were damaged and destroyed (as happens when you have to transload goods from one truck to another). Very poor response to complaints. Very poor service.