Stolen Items
Alan Mohsen
Submitted this review about
Quality Move
Review made Live: 9/1/2012 2:18:00 AM
On April 27th I did hired Quality Move to provide me with household moving service from Chicago to San Diego California. Initially they quoted me with $6566.00 (Binding) estimate, but at the day of the move they made me to pay additional $800 because they claimed that they miscalculated the volume, regardless of their initial inventory that was physically conducted prior to the moving date.
At the time of delivery, the company representative went through the itemized company inventory list and found out that two handmade large rugs and one large 650lbs four-wheeled dolly were missing among stuff delivered to San Diego. The driver of the company signed written statement for the missing items.
I did contacted the Quality Move Co same day and informed them of my missing items. They responded by saying that they have found so far in their warehouse one of my items which was the dolly and they promised me to look for my rugs. They told me that they are going to send my dolly thru UPS, after waiting for a month, I did contacted the company again.
That time they informed me that they are going to deliver the dolly with their truck driver who was suppose to deliver someone else stuff to California. I waited another 3 weeks for my dolly, and contacted the company again; they told me the truck should be there the same week. Then again they promised that the dolly will be in my hands following week. I have been waiting for my dolly for the past 3 months, and every time I did contacted them they told me the dolly is on its way and it will be there any day. I have been contacting the Quality Move Company more that 25 times to speak to the company supervisor Mr. John to get any answer about my missing items. However, I have never received any response from him despite my numerous messages left with the receptionist, and other company employees such as Kevin, Nicole and Vinson. At the end, I even tried to reach the company owner who totally ignored my messages.
