Nightmare Experience
Ernest
Submitted this review about
TSI transit systems inc
Review made Live: 5/21/2010 7:40:00 PM
My father bought a console stereo in 1969 when I was 12. He passed away a year ago and my stepmother offered it to me. It had never been moved in 40 years and was in perfect, flawless condition. Best of all, it still worked! I was glad to have something of my Dad's so I contracted with TSI to have it shipped from Florida to California. The TSI person I spoke with has helpful, polite and professional. Unfortunately TSI contracts out their business to a carrier, and the shipper I got did extensive damage to the unit. It arrived with three of the four legs broken off and one missing altogether. Due to the curvilinear Scandinavian design of the legs repair was not easy or cheap. I ended up having to drive the unit in my van 120 miles (one way) to the nearest furniture repair expert who could restore it. The repairs cost $800. The unit cost me $500 to ship and I had insured it for $600. The TSI representative was helpful, but the insurance claim process was an ordeal. You have to "prove" what the item is worth, you have to "prove" that it was damaged, and there is a lot of paperwork involved. In the end (after three months) I got $342. The fine print revealed that there is a $250 deductible on all claims. The shipper's liability is limited to ten cents per pound--so for the 80 lb stereo that is only $8.00. Given that, they basically don't care what happens to your furniture. They treat it like garbage. Packing was minimal--they just threw a drop cloth over the unit. What should have cost me $500 to ship cost me $950. That is $500 + $800 - $342 - $8. Due to my experience, including the anguish of having what to me was a priceless heirloom damanged, I cannot recommend this company.
