Ignored Binding Contract
Kelly Heinrich
Submitted this review about
Us-Movers
Review made Live: 10/27/2009 9:33:00 PM
AKA Mayflower Moving & Storage
On moving day, they had the wrong zip codes for pick up and delivery and ran out of gas, arriving 6 hours late. Shipment did not fit in the truck so a second truck was sent. Loading the trucks on moving day took from 2 pm to 10:30 pm. Furniture was improperly wrapped without moving blankets to protect it and was consequently damaged. Four boxes, mirror box, king sized mattress and box spring, and christmas tree were attached to the outside of the truck (back of the cab and back of the trailer). Assessed charges for shrink wrap, fuel, long carries, crating a plasma television and moving a piano - all of which were included in our contract. Claimed the shipment was overweight without presenting any weight certificates. Spent the arrival day on the phone with the company fighting trumped up additional charges for long carry etc. that began with $1400 demand and came down over the day to $200. It was a 12 hour day of their refusing to unload the truck off and on unless more payment was made. The additional
weight and charges total $3400 more than our contract and that is the amount owed to us. Company has been completely unresponsive to my request for the refund.
