They lost or damaged all my furniture!
V West
Submitted this review about
Von-Sydows
Review made Live: 8/28/2014 6:23:00 PM
On 5/2/14 Jim Schwantz came to my house & gave me an estimate of $1850. to move our whole house of furniture which included all the misc other things in the house. To save money, my husband & I decided to move all the misc items in boxes ourself into our own storage unit (a full garage full of stuff). So all Von Sydow's had to move was our furniture. The fact that we eliminated all the other stuff should have significantly reduced the cost of the move but it did not. It still cost us much more than the estimate we were given. We paid a total bill of $3055.86. $500 of this was charged to my Visa on 7/16 without my permission. Because we were in between homes they moved our furniture into their "vault" on 6/17/14. We were told that this was very safe & that we would not have access to our furniture during the storage or it would cost a lot of money so we let them hold our furniture in their vault while we were in between homes. We never saw them load or unload our furniture into this vault. On 7/28/14 we had them move our furniture out of their vault & to the garage at our new home. And though they recorded it as only taking them 2.5 hours incl. travel time, they charged us for 4 hours plus travel time! Had we known this we would have had them move the things into the house instead of into the garage! To top matters off they lost the side rail to my qn size Ethan Allen bed frame, a rare piece of wood 7 feet x 7 inches large that is needed to hold my bed together. My whole bedroom set matches to this & I am still sleeping on the floor because they still have not found it! They also lost the pieces to attach the mirror to the dresser. On top of that they damaged almost every good piece of furniture I have & almost every piece I had them move! Most everything was either broken, scraped, cut, scuffed, scratched, dented, chipped or gauged. The couches, chairs & mattresses were all dirty, cut & scuffed up. They even tried to deliver a chair that was not mine. It makes me wonder if my bed rail is sitting at someone else's house or thrown away because of being damaged by them. They also, stopped up my toilet & we were unable to use that bathroom for days till we were able to fix it. I have spoken to both a man named Bill ? & Judy Eidelman-Von Sydow on numerous occasions. Judy says she is an "employee only" but I believe she is lying about this since I see her picture & Von Sydow name in the brochure materials. She does not want to take any responsibility or blame for the loss & damage of my valuable property & wants to diminish their worth because of their ages even though these pieces were in mint/excellent condition! Some of the furniture is 20 years old some less than 20 years old & some less than 10 years old! My Ethan Allan bedroom set may have been 20 years old but it is beautiful & very well taken care of just as is my 15 year old Nichols & Stone Dining Set, at least until Von Sydow's got their hands on them. After all this talk of so called sympathy & outrage at it all, they sent me a check for $341.70 which is extremely insulting to me since it would not even cover replacing the bed rail, let alone all the damage they inflicted on the rest of my furniture. It is as if they took absolutely no time or care to the handling of my precious furniture at all & just shoved it and/or threw it around! I asked her what is their incentive to take proper care in handling peoples valuables if their only responsibility is to pay a measly $342. for all the damage they did? I asked her if she, personally, would be happy with a check of that size with all the damage & loss that had occurred & she kept trying to justify it. I asked her for a simple yes or no answer & she could not give me one, leading me to believe she knows fully well that this is a very bad deal!!! But she claims as an "employee" she can do no more. I told her this was unacceptable & hung up! This is the absolute worst moving company I have ever used & I have moved 6 other times.
