I filed a complaint with the Department of Transportation (DOT) and Santa Clara County District Attorney's Consumer Affairs Department against Alliance Express and Run Van Lines after they tried to extort money from me, and because they did not provide the services that I had contracted for.
Alliance Express (Vilma Monzon)had given me a quote of $3777.00 to pick-up and transport my furniture from San Jose, California to Baltimore, Maryland. Alliance Express never mentioned they were a broker... so on the day of the move, Run Van Lines shows up and took some of my furniture but left behind the bedroom and upstairs furniture. They were suppose to return to pick-up the remaining furniture. Instead, I get a phone call from Alliance Express (Tony Unzo) and Run Van Lines demanding an additional $5,0000 to complete the job. Alliance claimed their sales agent (Vilma Monzon)had given me too low of a quote and wanted more money. I asked them to return my furniture and they refused. They wanted me to wire $5,000 to an disclosed bank account. I taped recorded the conversation for evidence. They held my furniture hostage from August 2, 2011 until September 14 2011. Santa Clara District Attorney's Office was able to get my furniture back, but I had to pay an additional $200.00 to retrieve my furniture from storage and sign a waiver before they would release my furniture which is illegal!
Also note, Ms. Monzon had promised two months of storage and said the quote was based on the number of pieces. DOT said the quote should have been based on weight and they were in violation.
Lastly, I had my $770.00 deposit from American Express cancelled. I discovered that Alliance Express had committed fraud by signing my name to documents they had forwarded to American Express.
I would never use or recommend Alliance Express or Run Van Lines!
