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Very good and professional

Submitted this review about American Choice Van Lines
Review made Live: 4/16/2013 12:12:00 PM
American choice van line team is committed professional and does what they say. My experience with respect to cross country move recently has been good. They delivered my house hold goods dot on time based in on my availability date. Initially, at the time of pick-up there was few bumps but those were covered by American van lines team by giving some discounts with final payments. With that being said as feedback, I would say that American choice van lines team needs to itemize all the additional charges which customer may be charged in case the packing is done by customer and even if the packing done by American choice van lines team. The objective here is to avoid surprises with respect to the charges at time of pick-up or delivery, just to be clear and transparent. Another example of professionalism experienced by me was that I got two extra boxes which were not ours. I reported those to sales representative and a day later he sent me an email to ship those boxes back to there office and mentioned that they would reimburse the shipping charges and they did so as they say said. The key take away from this that mistake happens every now and then in our day to day life but thing is that how you correct your mistakes and move on. I am sure that team must have made sure that those boxes reached to right owners. At an overall level, American Choice Van Lines is very good and professional moving company to work with as far as my recent experience. Best part was that they were dot on time for deliveries at destination and there was no damages to my furniture though the packing was done by me for most if house hold stuff except large furniture items. Good going American Van lines team.... and Thank you all.....